Despite the belief held by many business executives that
document-driven processes relate only to ‘back office’ functions,
research indicates that this conventional wisdom is off the mark and
that optimising document-driven processes presents a significant revenue
growth opportunity.
Since Aviva Life Insurance operates in a highly regulated vertical, it faces a constant requirement for prints of customer communication and contractual documents. The company had a vast printer network spanning 120 locations with more than 2,800 staff and 24,000 agents. They had already deployed a different vendor’s MFP solution, but it caused frequent printing-related issues,
These, in turn, affected Aviva’s print productivity. Naturally, the company decided to move to a stronger and hassle-free print infrastructure.
They then started evaluating vendors who could fulfil Aviva’s print requirements and provide other value additions too.
They had a corporate excellence process that involves rigorous evaluation right from vendor registration to selection, and Ricoh satisfied all the criteria before being selected as their new MDS partner.
.
Ricoh’s team evaluated Aviva Life Insurance’s requirements and recommended a select set of devices along with software solutions, depending upon the printing and document application and usage at each work station.
This setup helped Aviva maintain uniformity depending on usage as well as volume of work done. Some of the unique features offered in the solution also helped Aviva achieve better usability.
Ricoh’s MDS strategy focused on reducing Aviva Life Insurance’s cost per print numbers as well as satisfying end-user needs.
As a large organisation, Aviva was sceptical whether an MDS solution will help achieve their strategic goal of digitising business processes and automating workflows that stubbornly remain paper-based.
Today, Aviva’s engagement with Ricoh has driven worker productivity by creating the most efficient and effective document workflow environment.
Since the beginning of the engagement that began three years ago, Ricoh took its commitment beyond just consumable-based cost savings by adding complementary capabilities such as print management, document scanning, and an electronic document workflow software.
And the ROI has been more than impressive. Till date, Ricoh has reduced printing costs by 25% compared to the earlier solution.
To read more: http://newsletter.ricoh.co.in/efficiency-through-process-optimisation-aviva-life-insurance-shows-the-way/1896
Since Aviva Life Insurance operates in a highly regulated vertical, it faces a constant requirement for prints of customer communication and contractual documents. The company had a vast printer network spanning 120 locations with more than 2,800 staff and 24,000 agents. They had already deployed a different vendor’s MFP solution, but it caused frequent printing-related issues,
These, in turn, affected Aviva’s print productivity. Naturally, the company decided to move to a stronger and hassle-free print infrastructure.
They then started evaluating vendors who could fulfil Aviva’s print requirements and provide other value additions too.
They had a corporate excellence process that involves rigorous evaluation right from vendor registration to selection, and Ricoh satisfied all the criteria before being selected as their new MDS partner.
.
Ricoh’s team evaluated Aviva Life Insurance’s requirements and recommended a select set of devices along with software solutions, depending upon the printing and document application and usage at each work station.
This setup helped Aviva maintain uniformity depending on usage as well as volume of work done. Some of the unique features offered in the solution also helped Aviva achieve better usability.
Ricoh’s MDS strategy focused on reducing Aviva Life Insurance’s cost per print numbers as well as satisfying end-user needs.
As a large organisation, Aviva was sceptical whether an MDS solution will help achieve their strategic goal of digitising business processes and automating workflows that stubbornly remain paper-based.
Today, Aviva’s engagement with Ricoh has driven worker productivity by creating the most efficient and effective document workflow environment.
Since the beginning of the engagement that began three years ago, Ricoh took its commitment beyond just consumable-based cost savings by adding complementary capabilities such as print management, document scanning, and an electronic document workflow software.
And the ROI has been more than impressive. Till date, Ricoh has reduced printing costs by 25% compared to the earlier solution.
To read more: http://newsletter.ricoh.co.in/efficiency-through-process-optimisation-aviva-life-insurance-shows-the-way/1896
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