Despite the belief held by many business executives that document-driven
processes relate only to ‘back office’ functions, research indicates
that this conventional wisdom is off the mark and that optimising
document-driven processes presents a significant revenue growth
opportunity.
Harnath Babu, former CIO at Aviva Life Insurance, however, wanted to break the convention. That’s the reason he decided to optimise document-driven processes at the company and gain better control.
Since Aviva Life Insurance operates in a highly regulated vertical, it faces a constant requirement for prints of customer communication and contractual documents.
The company had a vast printer network spanning 120 locations with more than 2,800 staff and 24,000 agents. “We had already deployed a different vendor’s MFP solution, but it caused frequent printing-related issues,” Babu says.
These, in turn, affected Aviva’s print productivity. Naturally, the company decided to move to a stronger and hassle-free print infrastructure.
To read more: http://newsletter.ricoh.co.in/efficiency-through-process-optimisation-aviva-life-insurance-shows-the-way/1896
Harnath Babu, former CIO at Aviva Life Insurance, however, wanted to break the convention. That’s the reason he decided to optimise document-driven processes at the company and gain better control.
Since Aviva Life Insurance operates in a highly regulated vertical, it faces a constant requirement for prints of customer communication and contractual documents.
The company had a vast printer network spanning 120 locations with more than 2,800 staff and 24,000 agents. “We had already deployed a different vendor’s MFP solution, but it caused frequent printing-related issues,” Babu says.
These, in turn, affected Aviva’s print productivity. Naturally, the company decided to move to a stronger and hassle-free print infrastructure.
To read more: http://newsletter.ricoh.co.in/efficiency-through-process-optimisation-aviva-life-insurance-shows-the-way/1896
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